By hand, an agency, or RepStar?
There are three ways to reply to your Google reviews. Here they are side by side.
| Do it yourself | Agency / assistant | RepStar | |
|---|---|---|---|
| Response time | Whenever you find time – often days | 1–2 business days | Minutes, nights and weekends too |
| Your time | About 3–5 minutes per review | Briefing and checking | Approving critical replies only |
| Cost | Your working hours | Often hundreds per month | from €9.99/mo |
| Foreign-language reviews | Copy-paste into a translator | If they speak it | In the customer's language, automatically |
| Consistent tone | Depends on your mood | Varies | Always your chosen tone |
| Negative reviews | Easy to reply in anger | Needs back-and-forth | Calm draft, you approve |
| Getting new reviews | Asking by hand | Separate service | Emails and NFC cards (Pro) |
Cost and time figures are indicative estimates.
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Frequently asked questions
Why not reply to reviews myself?
You can, and with RepStar you still decide on the critical ones. RepStar saves the time spent on routine replies to positive reviews – and makes sure no review is left unanswered.
Will the replies sound robotic?
RepStar writes a unique reply to every review, responding to what the customer actually said, in your tone. You can tell it what to highlight and what to avoid.
I work with an agency – can we use it together?
Yes. Agencies can use RepStar to manage several clients; for more than 10 profiles we offer custom pricing.
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